WE ARE COMMITTED TO CUSTOMER SERVICE EXCELLENCE
BY LISTENING TO OUR CLIENTS, WE ARE ABLE TO COMSTANTLY IMPROVE.
Apixel regularly conducts surveys to gauge customer satisfaction and gather customer's feedback on our service level. We believe that our clients are the best people to judge how we’re doing and what we can improve on. To keep results as accurate as possible, users can choose to answer the survey questions anonymously.
Below are the results of key questions asked in the survey. The tables are generated based-on latest results from our survey database.Customer Satisfaction Survey
Apixel responding promptly to your IT problems/requests.
| Very Satisfied | 75.9% |
| Satisfied | 24.1% |
| Very Satisfied | 0% |
| Not Satisfied | 0% |
| Very Dissatisfied | 0% |
Apixel's ability to resolve your IT problems/requests promptly and meeting deadlines.
| Very Satisfied | 65.5% |
| Satisfied | 24.1% |
| Very Satisfied | 3.4% |
| Not Satisfied | 0% |
| Very Dissatisfied | 6.9% |
Overall, how satisfied are you with our service?
| Very Satisfied | 62.1% |
| Satisfied | 31.0% |
| Very Satisfied | 3.4% |
| Not Satisfied | 0% |
| Very Dissatisfied | 3.4% |
From a customer service prospective, would you recommend us?
| Yes | 96.7% |
| No | 3.3% |
Make an appointment with us today!
Meet us to experience our exceptional service level!What our clients say
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Apixel is unfailingly efficient and pleasant and patient. I am truly privileged to be working with you guys. Thank you.
Mr. Richard Martin Finance Industry* -
Your engineers are model workers...we love to deal with them!
Ms. Aileen Chiok Architecture Company* -
We are very satisfied with Apixel's technical service and support. Thank you!
Ms. Catherine Lim Marketing Firm* -
Apixel’s engineers are a pleasure to work with both remotely and in person and have a very professional attitude towards our staff.
Mr. John Philip Medical Industry*
*Due to contractual agreements, we are unable to disclose the company names of our clients on publicly accessible website.
We can however, arrange for conversation with our clients through phone or meetings-in-person upon request.
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